BE supported you to

Build the career you dream of

Our tailored learning program targets school support staff seeking to build a successful and rewarding career

Be the change you want to see in your school community!

The Certificate III in Business Design helps school support staff develop essential business skills to support the whole school community through effective problem solving, customer service, communication and planning.

This 13 unit nationally recognised qualification is the perfect compliment to build a meaningful career where you truly make a difference.


Valued across Australia


Can be applied immediately


Available anywhere, any time


Designed specifically for school support staff


Access to an experienced professional


Puts the learner in control


Want a sneak peak?

Access the Support personal wellbeing in the workplace module here

13 critical skills

BSBXCM301 – Engage in workplace communication

BSBOPS303 – Organise schedules

BSBPEF301 – Organise personal work priorities

BSBOPS304 – Deliver and monitor a service to customers

BSBPEF201 – Support personal wellbeing in the workplace

BSBSUS211 – Participate in sustainable work practices

BSBTWK301 – Use inclusive work practices

BSBOPS301 – Maintain business resources

BSBCMM211 – Apply communication skills

BSBWHS311 – Assist with maintaining workplace safety

BSBTEC202 – Use digital technologies to communicate in a work environment

BSBCRT311 – Apply critical thinking skills in a team environment

BSBTEC404 – Use digital technologies to collaborate in a work environment

What others say about us

Kath has been critical to the delivery a range of strategic workforce projects to optimise NSW Health’s workforce that currently consists of approximately 170,000 people. She has a unique ability to manage stakeholders and drive meaningful change that matters. She engages and inspires people to design innovative solutions to complex problems. She is passionate but measured and blends theory and practice to build critical capabilities across our organisation to ensure we optimise our workforce as our needs evolve.
Brian Shimadry
Director, Workforce Planning and Performance,
NSW Health
Working with Kathryn is an absolute joy - she is a breath of fresh air! I had the pleasure of working with Kathryn on a project and she was quickly able to break down complex content into easy to understand, digestible information. This skill combined with her strategic approach to project delivery transformed the project which delivered over and above anyone’s expectations. Kathryn takes a human centered approach to all that she does and really ‘gets’ people. I hope to work with Kathryn again in the future – she’s an inspiration.
Emma Malica
Director, Workforce Planning and Performance,
NSW Health
In the three years that I have known Kathryn Hume she has been on a high-growth trajectory fuelled by personal curiosity, learning agility, contribution and an unwavering quest to support others to harness their potential. She brings authenticity, intellect, practicality, compassion, grace and humility to her work and professional interactions. Kathryn is able to get her mind around new settings and domains quickly and sets high standards for herself and her work. I recommend Kathryn as a trustworthy, reliable partner.
Michelle Ockers
Organisational Learning Strategist, Australian Institute of Training and Development Learning Professional of the Year 2019
You've certainly set the bar high and the way you facilitated helped convey the spirit of what we were hoping to achieve. You were authentic, engaging, encouraging discussion and learning. We're grateful to have willing representatives such as yourself who are champions for Strategic Workforce Planning across the sector.
Jennifer Perry
Director, Workforce Strategy, Public Service Commission
When I think of Kathryn, I think of someone who is driven by clear values of contribution and meaning, as well as someone with the curiosity and smarts to deliver powerful outcomes. "I'm very excited by her work in supporting others to explore these elements to achieve fulfilment and performance. In today's accelerated and alienated world, this is essential work for all organisations, so I am extremely grateful that Kathryn is on the job!
Arun Pradham
Co-founder, Australian Institute of Training and Development Learning Professional of the Year 2017