Workforce Transformations Australia
Last updated: September 2026
Workforce Transformations Australia respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, download our resources, subscribe to our communications, contact us or engage us to provide services.
1. What personal information we may collect
The personal information we collect depends on how you interact with us.
It may include:
- your name;
- email address;
- telephone number;
- organisation, position or role;
- information you provide when making an enquiry or booking a meeting;
- information you provide when downloading a resource, subscribing to updates or completing a form;
- information provided in connection with consulting, facilitation or other professional services;
- billing, invoicing and business contact information;
- correspondence and communications with us; and
- technical information about use of our website, such as browser type, device information, IP address and website activity where this is collected through website or analytics tools.
We aim to collect only information that is reasonably necessary for our business activities and services.
Where possible and appropriate, we use role-level or organisational information rather than personal information.
2. Sensitive information
We do not generally seek to collect sensitive information through our website or marketing activities.
In the course of consulting engagements, clients may sometimes provide information that includes personal or sensitive information about members of their workforce.
Where this occurs, we will handle that information only for the purpose for which it was provided and in accordance with applicable privacy requirements, contractual obligations and agreed information-handling arrangements.
We encourage clients to minimise personal information and provide de-identified or aggregated workforce information wherever this is sufficient for the purpose of the engagement.
3. How we collect personal information
We may collect personal information directly from you when you:
- contact us through our website, email or telephone;
- download a guide, toolkit or other resource;
- subscribe to emails, updates or other communications;
- register for or participate in an event, workshop or webinar;
- book a meeting;
- engage Workforce Transformations Australia to provide services;
- complete a survey, questionnaire or feedback form; or
- otherwise communicate with us.
We may also receive business contact information from organisations we work with, professional networks, referrals or publicly available professional sources where appropriate.
4. Why we collect and use personal information
We may use personal information to:
- respond to enquiries;
- provide requested guides, tools and other resources;
- deliver consulting, facilitation, research and related professional services;
- communicate with clients and prospective clients;
- manage meetings, events and engagements;
- administer contracts, invoices and business records;
- improve our services, resources and website;
- understand interest in our workforce planning services and resources;
- send workforce planning insights, resources, news or marketing communications where you have consented or where otherwise permitted; and
- comply with legal, regulatory and business obligations.
We do not sell personal information.
5. Free resources and email communications
When you request a free resource, such as the Operational Workforce Planning Toolkit, we will use the information you provide to deliver that resource and manage your request.
Receiving a requested resource does not automatically mean that you must receive ongoing marketing communications.
Where we invite you to receive ongoing Workforce Transformations Australia insights, tools or updates, we will make this clear at the point of collection.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.
6. How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be held in systems used for:
- email and business communications;
- website hosting and administration;
- customer relationship and email marketing;
- document and cloud storage;
- meeting and scheduling services;
- accounting and business administration; and
- project and client management.
We use reputable service providers and take reasonable steps to restrict access to information to people who need it for legitimate business purposes.
No method of electronic transmission or storage can be guaranteed to be completely secure.
7. Third-party service providers
We use third-party technology providers to operate our business and website.
These may include providers of website hosting and content management, email marketing and subscriber management, cloud storage, scheduling and meeting services, analytics, accounting and other business systems.
For example, we use MailerLite to manage email subscriptions and deliver selected resources and communications.
When you subscribe or request a resource through a MailerLite form, the information you provide may be processed by MailerLite on our behalf.
Some third-party providers may process or store information outside Australia.
8. Overseas processing and disclosure
Some of the technology and service providers we use may store or process information outside Australia.
As a result, personal information may be processed in countries where those providers or their service providers operate.
Where appropriate, we take reasonable steps in selecting reputable providers and expect them to maintain appropriate privacy and security protections.
Because the locations used by cloud and technology providers may change, it may not always be practicable to identify every country in which information may be processed.
9. Website analytics and cookies
Our website may use cookies or similar technologies to help the website operate and to understand how visitors use it.
Cookies are small data files that may be stored on your device. They may be used for functions such as remembering website settings, understanding website traffic and usage, improving website performance and measuring the effectiveness of website content.
You can control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
If we introduce additional analytics, advertising or tracking technologies, we may update this Privacy Policy where appropriate.
10. Links to other websites
Our website and resources may contain links to external websites or services.
Workforce Transformations Australia is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external service you use.
11. Accessing or correcting your personal information
You may contact us if you would like to:
- request access to personal information we hold about you;
- ask us to correct inaccurate or out-of-date information;
- update your communication preferences; or
- ask a question about how your information is handled.
We will respond within a reasonable period and may need to verify your identity before providing access to personal information.
12. Unsubscribing and communication preferences
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.
You can also contact us directly if you would like us to update your communication preferences.
Unsubscribing from marketing communications will not prevent us from contacting you where necessary to respond to an enquiry, deliver a resource you requested, provide contracted services or administer an existing business relationship.
13. Retention of personal information
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to meet legitimate business needs or to comply with legal, contractual or record-keeping obligations.
Where information is no longer required, we take reasonable steps to delete it, destroy it or de-identify it where appropriate.
14. Privacy enquiries and complaints
If you have a question, concern or complaint about how Workforce Transformations Australia has handled your personal information, please contact us.
Workforce Transformations Australia
Website: workforcetransformations.com.au
Email: kathhume@workforcetransformations.com.au
Please provide enough information for us to understand your concern.
We will review the matter and respond within a reasonable period.
If applicable and you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.
The current version will be published on our website and will show the date it was last updated.