Driving Performance for the Future of Work


Klaus Schwab, founder and executive chairperson of the World Economic Forum, argues that the Fourth Industrial Revolution will see a paradigm shift in how we work, live and connect. Smart technologies, cognitive computing and connected systems will bring efficiencies in production that have the potential to improve our quality of life. However, we must remain cognisant of the risk of increasing inequalities between low and high skilled individuals.
Increasing automation will see intelligent machines performing cognitive tasks previously completed by humans. Horizontal and vertical business integration and formation of transdisciplinary teams will require workers to maintain networked connections to collaborate and find innovative solutions to complex problems.
Almost all industries will be disrupted in some way. The changing skill requirements will result in reduced demand in some occupations and skills gaps in others.
Rather than being replaced, humans need to adapt to the ever-changing needs of the workplace. We need to develop competencies that are not easily replicated by computers. Competencies that complement technology rather than compete with it, allowing it to free up our time to innovate.
The greatest gains will be derived through collaboration between individuals, business, education and training, and governments working together to design a future that supports innovation whilst fully exploiting the benefits of emerging technologies.
We must forge connections to build and sustain a learning ecosystem that drives performance through continuous improvement and innovation, with each part working in synchrony with the others through a shared vision for talent.
To keep pace with the increasing pace of change, we must ‘…shift from a mindset of “learn, do, retire”, to “learn, do, learn, do, rest, learn…repeat”’.
We need to leverage the proliferation of available data to predict future workforce needs and skill demands and implement plans to develop capability to be ready when the need arises.
To borrow the term from Charles Jennings, learning and development professionals must become ‘performance architects’ to design environments where learning can occur as part of work to drive business performance.
Learning agility, the ability and willingness to learn from all experiences to perform more effectively in new situations, will be a necessity for continued performance.
Individuals will require a growth mindset to provide the requisite motivation to engage in meaningful learning opportunities to meet future, often unknown, needs.
Predicting the competency needs in the future of work requires an understanding of how computers function to identify deficiencies where humans can add value. These competencies will be those that are difficult for computers to emulate, such as:
CURIOSITY to provide the desire to know or learn
PASSION to motivate individuals to learn
CREATIVITY to generate new ideas and translate complex concepts into action plans
EMPATHY to analyse situations from another’s perspective Intuition to listen to instinct when
making decisions
SOCIAL INTELLIGENCE to build and navigate relationships with others to foster collaboration
DATA ANALYSIS to interpret data to inform decisions
CRITICAL THINKING to evaluate situations and form judgements to inform decisions 

As skill demands continue to evolve, developing a future-ready workforce will be the responsibility of all players in the ecosystem, sharing a common goal to support lifelong learning to drive future performance.
All must focus on enabling individuals to engage in meaningful learning opportunities that develop transferable skills that can add value when applied to real life situations.

Individuals must be prepared to respond to the changing skill demands. They will increasingly need to reinvent themselves to be capable of adding value.
Self-directed individuals must take responsibility for their personal development by:
• Following their purpose and passion
• Determining the competencies to enable them to follow their purpose and passion
• Engaging with available resources and support tools
• Establishing and implementing an action plan to develop the identified competencies
• Reflecting on the experience to support further development
But they cannot do this alone; learning to learn must become a lifelong process supported by all players in the ecosystem.
Education and training
To prepare individuals for the future of work, early years educators will be required to cultivate the growth mindset and basic literacies, such as communication and empathy, that
will provide the requisite foundation for lifelong learning.
Secondary educators must build on these basic literacies to develop problem solving and critical thinking skills through inquiry based learning. Educators can provide appropriate scaffolding to encourage divergent thinking to consider a range of solutions so
students ask questions and learn from experiences. Education needs to be multidisciplinary to develop understanding of complex and interrelated concepts. Experiences should relate to real-world issues and provide opportunities to solve problems by building relationships
and encouraging interconnectivity.

Tertiary institutions should realign
qualifications to job clusters, rather than specific roles, to enable individuals to apply
skills and knowledge in a range of contexts.
Businesses need to support a performance culture where learning is part of work and
employees must feel safe to make mistakes while being supported to learn from them.
Leaders must actively analyse data to understand the needs of the future workforce
and create plans that focus on attracting and retaining talent that is responsive to

They will need to work closely with education and training organisations to identify and predict future skill requirements and redesign qualifications so that they are more transferable and universally recognised, allowing individuals sufficient time to acquire the
requisite skills to meet demand when it arises.
Governments need to direct resources to ensure the training system can support individuals to develop the anticipated competencies required.
The greatest gains will be achieved by building and sustaining a community of
practice where participants contribute for the benefit of all. Participants will need to
role model the expected behaviours of the wider ecosystem by asking questions, sharing
ideas, testing theories and learning from experiences. Through these communities of
practice, we will foster innovation to drive performance for the future of work.

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